Studio Policies

We want The Pivot Pilates + Strength to be a welcoming, safe, and seamless experience for everyone. Please review our studio policies before your first class.

Booking & Arrival

Classes may be booked in advance through our online booking system. Please arrive 10 minutes early for your first visit so you have time to get settled and familiarize yourself with the studio.

For everyone's safety and to minimize disruption, late entry is not permitted more than 10 minutes after class begins.

Cancellations & No-Shows

We know plans change! If you need to cancel a class, please do so at least 12 hours before the scheduled class time.

Cancellations made within 12 hours of class are considered late cancellations.

  • Late Cancellation: $15 fee

  • No-Show: $20 fee

Late cancellations and no-shows may also result in the loss of the class credit used for the reservation, as applicable to your membership or package.

Waitlist

If a class is full, we encourage you to join the waitlist. When a spot becomes available, clients will be notified through our booking system. Please keep an eye on your notifications if you're waitlisted for a class.

Grip Socks

Grip socks are required for all Reformer classes. Bring your own or purchase a pair at the studio.

What to Wear

Wear comfortable, fitted athletic clothing that allows you to move freely. For safety, we recommend avoiding loose clothing or jewelry that could get caught in the Reformer.

Phones & Personal Belongings

Please silence and put away cell phones during class so everyone can enjoy a focused, distraction-free experience. Personal belongings should be stored in the designated area.

Age Requirement

Clients must be 16 or older to participate in group classes. Clients under 18 must have a parent or legal guardian complete the required waiver and consent documentation before participating.

Pregnancy

For the safety of our clients, we do not allow participation in group Reformer classes after 16 weeks of pregnancy. We would be happy to discuss private sessions and other appropriate options during pregnancy.

Injuries & Health Considerations

Please let your instructor know before class about any injuries, physical limitations, recent surgeries, or other considerations that may affect your ability to participate safely. Instructors may recommend modifications or suggest a private session when individualized attention would be more appropriate.

Participation is always subject to our studio waiver and assumption-of-risk policies.

Memberships

Memberships are billed monthly according to the terms of the membership purchased. Membership changes or cancellations require 30 days' notice.

Classes included with a monthly membership are intended for use during that membership period and are subject to the terms of your specific membership agreement.

Studio Etiquette

Please be respectful of your instructor and fellow clients by arriving on time, following instructor guidance, and helping us maintain a welcoming environment.

Food, pets, and phone use during class are not permitted in the studio. Service animals are welcome as required by law.

Questions?

We want you to feel comfortable and confident every time you walk through our doors. If you have questions about which class is right for you, an injury or limitation, your membership, or anything else, please reach out. We're happy to help.

The Pivot Pilates + Strength
Moraga, California

Membership Terms & Conditions

By purchasing a membership with The Pivot Pilates + Strength (“Pivot”), you agree to the following Membership Terms & Conditions.

These Terms are incorporated into each purchase confirmation issued by Pivot. The purchase confirmation identifies the client, acceptance date, purchased services, price, billing frequency, minimum purchase obligation, service start date, exact initial term or package expiration date, applicable renewal terms, and statutory cancellation information. Pivot will provide the client with a retainable copy of both documents at acceptance.

1. Membership Billing

Memberships are billed automatically each month to the payment method on file. Your membership will renew monthly on your billing date unless canceled in accordance with the cancellation terms below.

Membership rates are subject to change. Members will be provided advance notice of any change to their membership rate.

2. Initial Commitment

Monthly memberships require an initial three (3) month commitment.

After the initial three-month commitment, your membership will continue on a month-to-month basis until canceled  in accordance with these terms.

3. Membership Options

Pivot currently offers the following monthly memberships:

  • 4 Classes per Month — $150/month

  • 8 Classes per Month — $275/month

  • 12 Classes per Month — $340/month

Membership classes may be used for eligible group Reformer classes during the applicable membership period.

Memberships and class credits are for the individual member only and may not be transferred, shared, or resold.

4. Founding Member Rates

Founding Member rates are available for a limited time to eligible members in Pivot’s sole discretion:

  • 4 Classes per Month — $135/month

  • 8 Classes per Month — $240/month

  • 12 Classes per Month — $300/month

Founding Member pricing is guaranteed for the member’s first six (6) months of continuous membership. After six months, the membership will automatically transition to the then-current regular rate for the corresponding membership level.

Founding Member pricing is contingent upon maintaining continuous membership. If a Founding Membership is canceled, the Founding Member rate is forfeited and cannot be reinstated.

Founding Member classes may be used for eligible group Reformer classes during the applicable membership period.

5. Membership Credits

Monthly class credits are issued at the beginning of each billing cycle.

Membership credits must be used during the applicable billing cycle. Unused credits expire at the end of the billing cycle and do not roll over to future months.

Unused credits have no cash value and are not refundable or transferable.

6. Changing Your Membership

Members may request to move to a different membership level by contacting Pivot at hello@thepivotpilates.com.

Membership changes require 30 days’ notice and will take effect with the applicable billing cycle following the notice period.

Membership changes are subject to current membership pricing and availability.

7. Membership Cancellation

Membership cancellations require 30 days’ notice and may not take effect prior to completion of the initial three-month commitment.

Cancellation requests must be submitted via email at hello@thepivotpilates.com, including any online cancellation option provided through your account or through any other cancellation method required by applicable law.

Cancellation will stop future renewal charges and will be effective at the end of the client’s then-current paid billing period, unless an earlier effective date is required by law. This paragraph does not limit any earlier cancellation or refund right provided below or by law. 

Cancellation does not provide a refund for previously charged membership fees or unused class credits, except where required by law.

Special Cancellation and Refund Rights 

A client (or the client's estate) may cancel if death or a physician-verified disability prevents use of the Activities. A client may also cancel after moving more than 25 miles from the Studio if the membership cannot be transferred. In each case, future payment obligations end and any prepaid amount allocable to unused services will be refunded as required by law. Pivot will not charge a relocation cancellation fee unless a specific lawful fee is disclosed at purchase. A client may also cancel and receive any refund required by law if Pivot fails to begin agreed services when promised or eliminates or substantially reduces contracted facilities other than temporarily for reasonable repairs, modifications, substitutions or improvements. Any refund due following cancellation will be issued within the period required by applicable law.

8. Membership Pauses

Members may pause their membership once per calendar year for up to 30 consecutive days.

Pause requests must be submitted in advance. Membership billing and benefits will resume automatically at the end of the approved pause period.

Additional accommodations may be considered for pregnancy, injury, medical circumstances, or other significant situations at Pivot’s discretion and as required by applicable law.

For Founding Members, a pause does not extend the six-month Founding Rate period.

9. Class Reservations

Class reservations are subject to availability. Membership does not guarantee access to a particular class, instructor, class time, or schedule.

Pivot may add, remove, reschedule, or substitute classes and instructors in its discretion.

10. Late Cancellations & No-Shows

Members are responsible for canceling reservations within Pivot’s stated cancellation window.

A late cancellation will result in the loss of the class credit used for the reservation and a $15 late cancellation fee.

A no-show will result in the loss of the class credit used for the reservation and a $20 no-show fee.

Applicable fees will be charged to the payment method on file.

11. Late Arrival

For safety and to minimize disruption to other clients, members arriving more than 10 minutes after the scheduled start of class may not be permitted to participate.

If you are denied entry due to late arrival, the reservation may be treated as a late cancellation or no-show.

12. Studio Policies

Members agree to follow all Pivot studio policies, safety instructions, and instructor directions.

Grip socks are required for Reformer classes.

Cell phone use is not permitted during class except in an emergency.

Members must be at least 16 years old to participate in group classes. Participants under 18 must have appropriate parent or guardian consent.

Additional studio and class policies may apply and are available from Pivot.

13. Health & Safety

Members are responsible for informing instructors of injuries, physical limitations, pregnancy, or other conditions that may affect their ability to safely participate.

Participation in group classes may not be appropriate for every individual or condition. Pivot may recommend private instruction or request medical clearance when appropriate.

These Terms are separate from Pivot's Liability Waiver and Release. Participation requires completion of all applicable waivers, releases and consent forms.

14. Payment Method

Members must maintain a valid payment method on file.

If a payment is declined or cannot be processed, Pivot may temporarily suspend booking privileges or membership access until the outstanding balance is resolved.

Members remain responsible for amounts owed under their membership agreement.

15. Refunds

Membership payments are generally non-refundable. Pivot does not provide refunds or account credits for unused classes, missed classes, vacations, scheduling conflicts, or failure to use a membership, except where required by law or expressly approved by Pivot.

16. Studio Closures & Schedule Changes

Pivot may operate a reduced schedule on holidays and may occasionally close or modify its schedule due to maintenance, weather, emergencies, special events, instructor availability, or circumstances outside of Pivot’s reasonable control.

Reasonable schedule changes or temporary closures do not automatically entitle members to refunds or membership extensions.

17. Changes to These Terms

Pivot may update these Membership Terms & Conditions from time to time. Members will be notified of material changes as required by applicable law.

18. Contact

Questions regarding memberships, billing, cancellations, pauses, or these terms may be directed to:

The Pivot Pilates + Strength
1460 Moraga Road, Suite G
Moraga, California
hello@thepivotpilates.com

By purchasing a membership, you acknowledge that you have read, understand, and agree to these Membership Terms & Conditions.

Privacy Policy

Last Updated: September 2026

Pivot Pilates + Strength, LLC (“Pivot,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information.

This Privacy Policy applies to personal information Pivot collects online and offline, including through our website, booking and studio-management platforms, communications with you, and your participation in or presence at classes, private sessions, workshops, trainings, events and other Activities.

1. Information We Collect

We may collect personal information when (i) you visit our website, subscribe to our emails or other newsletters, create an account, book or purchase classes or services, respond to a survey, fill out a form, or otherwise communicate with us, (ii) participate in Pilates classes or private sessions, workshops, trainings, events, other service offerings and related activities, or otherwise interact with Pivot, whether inside the physical facility, virtually, or at off-site events (collectively, the “Activities”), or (iii) provide information to service providers that help us operate our business.

Information You Provide

Depending on how you interact with Pivot, we may collect information such as:

  • name;

  • email address;

  • telephone number;

  • date of birth;

  • billing and transaction information;

  • account and profile information;

  • class, appointment and purchase history;

  • membership and package information;

  • emergency contact information;

  • information you provide when completing forms, waivers, surveys; 

  • fitness experience and health-related information you choose or are asked to provide in connection with your participation, including injuries, pregnancy, medical conditions, physical limitations, requested modifications, and information relating to an accident or other incident; and

  • other information you choose to provide.

Payment transactions may be processed by third-party payment processors. Pivot may not directly receive or store your complete payment card information.

2. Information Collected Automatically

When you visit our website or use our online services, certain information may be collected automatically, including:

  • IP address;

  • browser and device type;

  • operating system;

  • pages viewed;

  • referring website;

  • dates and times of visits;

  • interactions with our website; and

  • cookie and similar technology information.

We may use cookies, pixels, tags and similar technologies to operate our website, remember preferences, understand website usage, measure performance and improve our marketing. Our website does not currently respond to browser “Do Not Track” signals. Third-party analytics, advertising or marketing providers may collect information about your online activities over time and across different websites or online services when you use our website.

3. Booking and Studio Management Services

Pivot may use third-party platforms to manage class reservations, memberships, payments, client accounts, communications and other studio operations.

When you create an account, book a class, purchase a membership or otherwise interact with these services, information may be collected and processed by those service providers on Pivot’s behalf or in accordance with their own privacy policies.

Pivot currently uses Momence for certain studio management, booking and client account functions. Momence processes some information on Pivot’s behalf and may process other information under its own privacy practices. You can review the Momence Privacy Policy here https://help.momence.com/en/articles/10617854-privacy-policy

We encourage you to review the privacy policies of third-party services you use in connection with Pivot.

4. How We Use Your Information

We may use personal information to:

  • create and manage client accounts;

  • process class, private-session, training sessions, and workshop reservations;

  • administer memberships and class packages;

  • process payments and transactions;

  • communicate about reservations, waitlists, schedule changes and account activity;

  • provide customer service;

  • send studio news, updates, promotions and other marketing communications when permitted;

  • send text messages when you have provided the appropriate consent;

  • analyze website and business performance;

  • maintain the security and integrity of our website and systems;

  • prevent fraud or misuse;

  • comply with legal and regulatory obligations; 

  • personalize and improve our services and the Activities;

  • facilitate participation in the Activities and provide requested modifications or assistance;

  • communicate relevant participation or safety information to instructors and studio personnel;  

  • respond to injuries, incidents, emergencies, safety concerns, insurance matters or legal claims; and

  • operate and improve Pivot’s business.

Pivot uses health-related information disclosed by participants only as reasonably necessary to facilitate participation, communicate requested limitations or modifications, respond to safety concerns or emergencies, document incidents, and address insurance or legal matters. Pivot does not use this information to diagnose or treat any medical condition.

5. Email and Text Communications

If you provide your email address or telephone number, Pivot may use it to send transactional communications relating to your account, purchases, reservations, memberships or studio operations.

Where permitted and with any required consent, we may also send promotional emails or text messages about Pivot classes, events, offers and studio news.

You may unsubscribe from promotional emails using the unsubscribe link contained in the message.

You may opt out of promotional text messages by following the opt-out instructions included in the message, such as replying STOP.

Opting out of marketing communications does not prevent Pivot from sending necessary transactional or service-related communications.

6. How We Share Information

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

Service Providers. We may share information with companies that provide services such as booking and studio management, payment processing, website hosting, email and text communications, analytics, marketing, IT support and other business services.

Instructors and Studio Personnel. We may disclose information to instructors, independent contractors and other studio personnel when reasonably necessary to provide the Activities, address a requested modification or participation concern, respond to an emergency or incident, or support studio operations.

Professional Advisors. We may disclose information to attorneys, accountants, insurers and other professional advisors when reasonably necessary.

Legal and Safety Requirements. We may disclose information if required by law, subpoena, court order or other legal process, or when we reasonably believe disclosure is necessary to protect the rights, safety or property of Pivot, our clients or others.

Business Transactions. Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets or similar business transaction.

With Your Direction or Consent. We may disclose information when you request or authorize us to do so.

7. Sale or Sharing of Personal Information

Pivot does not sell personal information for monetary consideration.

Certain website analytics, advertising or marketing technologies, if used, may involve disclosure of online identifiers or website activity to third parties. Depending on the technology used and applicable law, some of these activities may be considered “sharing” or “selling” personal information for privacy-law purposes even when no money is exchanged.

Pivot will provide any opt-out rights required by applicable law.

8. Cookies and Analytics

Pivot’s website may use cookies and similar technologies to:

  • make the website function properly;

  • remember user preferences;

  • understand how visitors use the website;

  • measure website traffic and performance; and

  • support advertising or marketing activities.

Your browser may allow you to block or delete cookies. Doing so may affect the functionality of certain portions of the website.

Where required by applicable law, Pivot will provide additional choices regarding non-essential cookies or similar tracking technologies.

9. Your Privacy Choices and Rights

You may update certain account information through your account or contact Pivot to request access to, correction of, or deletion of personal information maintained by Pivot. Pivot will consider and respond to requests in accordance with applicable law. We may need to verify your identity before completing a request.

You may opt out of promotional communications as described in Section 5.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Data Security

Pivot takes reasonable administrative, technical and organizational measures designed to protect personal information.

However, no website, electronic transmission or data storage system can be guaranteed to be completely secure, and Pivot cannot guarantee the absolute security of personal information.

12. Children’s Privacy

Pivot’s services are not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13.

Pivot’s group fitness services are generally available to clients age 16 and older. Participants under age 18 must have the required consent of a parent or legal guardian.

Accounts and registrations for minors must be created or authorized by a parent or legal guardian as required by Pivot’s policies.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

Pivot is not responsible for the privacy, security or content practices of third parties. Information you provide directly to a third party is governed by that third party’s privacy practices.

14. California Privacy

California residents may have additional rights regarding their personal information under applicable California privacy laws.

The availability and scope of these rights depend on the law applicable to Pivot and the nature of the information and processing involved.

Where required by applicable law, California residents may request access to, correction of or deletion of certain personal information and may have rights relating to the sale or sharing of personal information, including for its use for targeted advertising.

If Pivot becomes subject to additional disclosure, opt-out or consumer-request requirements under California privacy law, Pivot will provide the required notices and mechanisms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements or privacy practices.

When we make changes, we will post the revised Privacy Policy on our website and update the “Last Updated” date at the top of the page. If a change materially affects how we collect, use or disclose personal information, we will also provide a prominent notice on our website or communicate to affected individuals through additional means when required by law.

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Pivot Pilates + Strength, LLC
Moraga, California
Email: hello@thepivotpilates.com